L Concepts Loyalty App Privacy Policy

Last Updated: [October 8, 2024]

At L Concepts, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our loyalty app.

1. Information We Collect

When you use our app, we may collect the following types of information:

a. Personal Information

• Name
• Email address
• Phone number
• Date of birth (for birthday promotions)

b. Non-Personal Information

• App usage data
• Device information (e.g., type of device, operating system)
• Location data (if you choose to allow location services)

c. Transaction Data

• Order history
• Loyalty points earned and redeemed

2. How We Use Your Information

We use the information we collect to:

• Provide and manage your account
• Track and manage your loyalty points and rewards
• Offer exclusive promotions, discounts, and birthday treats
• Improve our app, menu, and services based on user feedback
• Notify you about updates, events, and special offers at L Concepts
• Enhance your overall customer experience
  

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service providers: Trusted third parties who help us operate our app, process payments, or send communications
• Legal compliance: If required by law or to protect the rights, property, or safety of L Concepts, its customers, or others
  

4. Data Security

We implement a variety of security measures to ensure your personal information is protected from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure networks, and restricted access.

5. Your Rights

You have the right to:

• Access, update, or correct your personal information
• Delete your account and associated data (subject to legal or contractual obligations)
• Opt-out of marketing communications by updating your preferences in the app settings
  

6. Cookies and Tracking Technologies

Our app may use cookies or similar technologies to collect non-personal data and improve user experience. You can manage your cookie preferences through your device settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted within the app, and we will notify you of significant changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

L Concepts
Email: marketing@l-concepts.com
Address: 19 Le Thanh Ton, District 1, Ho Chi Minh City